Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCS419C Mapping and Delivery Guide
Provide support services to clients
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCCS419C - Provide support services to clients |
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Description | This unit describes the knowledge and skills required to apply the basic elements of implementing services for people accessing community services organisations issues in a range of settingsIt may be within an established plan of care | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit may apply in a range of community service contexts | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish a working relationship with clients to assist them to identify their needs |
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Element: clients identify their needs and goals | ||||||||
Element: individual and cultural differences are addressed | ||||||||
Element: areas of resistance/conflict are identified and appropriately resolved | ||||||||
Element: appropriate levels of consultation are implemented | ||||||||
Element: the experience and life skills of the client are appropriately addressed | ||||||||
Element: relevant information is collected |
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Element: Support clients to meet their needs |
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Element: Promote preventative strategies |
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Element: Review work with clients |
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Element: Use self-protection strategies as required |
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Element: Refer clients |
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Element: Provide specialist services to clients |
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Element: accepted organisation standards of behaviour | ||||||||
Element: mutual respect | ||||||||
Element: commitment to information sharing and dissemination | ||||||||
Element: adherence to agreed plan | ||||||||
Element: sensitivity to cultural, family and individual differences | ||||||||
Element: ability to work with the client in the context of the family and broader community | ||||||||
Element: application of the organisation's philosophy | ||||||||
Element: compliance with statutory requirements and duty of care responsibilities |